Customer Service Manager
Job Description
Location: Houston, TX | Onsite
Employment Type: Direct Hire | Full-Time
Salary: $80,000–$100,000, based on experience
CornerStone Professional Placement is seeking an experienced Customer Service Manager for a growing organization in the Houston, TX area. This newly created leadership position offers the opportunity to take ownership of a Customer Service function, develop a team, improve processes, and help support continued business growth.
This is not a traditional retail or call-center Customer Service role. The ideal candidate brings experience supporting customers in a technical or industrial B2B environment and combines strong Customer Service leadership with a commercial, sales-minded approach.
What You’ll Do
- Lead the day-to-day Customer Service operation and manage a small team.
- Develop, document, and implement SOPs, processes, and procedures.
- Improve consistency across quoting, order management, product information, and customer communication.
- Help establish KPIs, performance expectations, and visibility into team performance.
- Coach, train, and develop employees while identifying individual strengths and development opportunities.
- Support technically complex B2B customer orders and coordinate with multiple internal departments.
- Help develop a more structured approach to customer and account ownership.
- Confidently navigate customer pricing, discount, and service conversations while protecting business relationships.
- Identify opportunities to improve the customer experience and support additional business growth.
- Partner with senior leadership to identify operational issues and recommend improvements.
- 5+ years of progressive Customer Service and/or Sales experience in a technical or industrial B2B environment, with demonstrated leadership and team-development experience.
- Experience developing or improving SOPs, processes, and procedures.
- Experience establishing or managing KPIs and performance expectations.
- Strong customer-facing communication, problem-solving, and relationship-management skills.
- Commercial mindset with the ability to balance Customer Service with sales and business objectives.
- Ability to learn and work with technical products, complex orders, and detailed customer requirements.
- Strong attention to detail and ability to succeed in an evolving, growth-oriented environment.
- ERP and/or CRM experience.
- Experience within petroleum, laboratory/scientific, chemical, energy, manufacturing, or another technical industrial environment is highly desirable.
- International customer or order-management experience is a plus.
- Technical degree, such as Chemistry or a related discipline, is a plus but not required.
- $80,000–$100,000 base salary, depending on experience
- 401(k) with 4% match
- Dental and vision coverage
- Tenure-based PTO
- Monday–Friday, 8:00 AM–5:00 PM schedule
- Opportunity to build and influence a Customer Service function
- Some travel may occur, primarily for industry conferences
This is an opportunity to step into a newly created role where you can make a visible impact. You’ll have the ability to build structure, develop people, improve the customer experience, and help shape how the Customer Service function supports future growth.
Meet Your Recruiter
Katie Huff
Katie Huff serves as Assistant Recruiting Manager in CornerStone’s Professional Placement division, connecting high-performing professionals with organizations seeking top-tier talent. She approaches recruiting with a consultative mindset, taking the time to understand each client’s business objectives and each candidate’s long-term career goals. Katie is committed to delivering an exceptional experience throughout every step of the hiring process.
With a background in full-cycle recruitment across both Healthcare and IT, she brings experience, drive, and a people-first approach to every search. Katie genuinely loves the recruiting process, from sourcing and screening to helping candidates navigate interviews and land the right role.
What sets Katie apart is her energy, enthusiasm, and commitment to helping others succeed. She thrives on putting the puzzle pieces together, matching strong talent with the needs of a business and creating outcomes that benefit both the candidate and the client.
Katie is proud to be part of CornerStone’s Professional Placement team and is dedicated to building long-term relationships through trust, communication, and results.